Privacy policy
Collected data
Chalet RoyAlp Hôtel & Spa respects your desire to protect your privacy. Therefore, we take the protection of your personal data, such as your name, date of birth, postal and e-mail addresses, telephone number, etc., very seriously. This data protection notice governs the collection, processing and use of your personal data and applies to both past and future personal data.
When managing your information, we take into account the legal provisions in force relating to the protection of privacy and the following principles:
We do not only collect your personal data when you use the website to make a reservation; information such as that transmitted by your Internet browser may also be collected when you do not enter personal information, but in anonymous form.
This includes :
- Your IP address
- Access dates and times
- The time difference with GMT
- Visited pages
- Access status / http status code
- The volume of data transmitted for each operation
- The website from which the request originates
- The navigator
- The operating system and its interface
- Your browser language and version
It is not our aim to collect personal data from persons under the age of 15. Should we discover that such data has been stored without the consent of parents or guardians, it will be deleted immediately.
Use of collected data
We observe the principle of data avoidance and minimization. This means that we will collect, process and use as little personal data as possible. However, some of this data is necessary to process the booking (surname, first name, e-mail, credit card number, telephone number, etc.); other data is compulsory (passport number, date and place of birth, address, etc.) and is required by the police. Consequently, you cannot avoid these contractual obligations when booking a room at Chalet RoyAlp Hôtel & Spa.
While you are visiting the pages of our website, personal data may be automatically processed. In general, this data includes the name of your Internet service provider, your IP address, the browser you are using, your operating system, the web pages you consulted on our website and the website from which you accessed our site.
In all the cases mentioned above, the processing of this data is carried out automatically and anonymously, i.e. it is impossible to assign and therefore identify any individual person on the basis of this data.
Recipients of collected data
Personal data is collected, processed and used by us or by service providers authorized by us. In the latter case, we will ensure that these service providers adhere to the legal regulations in force relating to data protection and to the obligations arising from this Data Protection Declaration. The sending of products, promotional material and participation in competitions may, for example, involve the use of service providers.
In all other cases, no third party will have access to your personal data. We will not sell your data or use it for any other purpose. Your data will only be processed and, in particular, passed on to government authorities if we are obliged to do so or if we are required to do so by law.
Security of collected data
We have reinforced technical and organizational measures to protect your data against accidental loss, theft or unlawful use, unauthorized or accidental destruction, falsification or any other unauthorized processing.
Your rights
We will only collect, process and use your personal data if this is necessary to support, implement or terminate a contractual or similar customer relationship.
In all other cases, we will only collect, process and use your personal data after obtaining your prior consent.
You may withdraw your consent at any time. Upon receipt of your cancellation request, your data will be deleted. Any request for deletion of data must be sent to the following e-mail address: info@royalp.ch and proof of your identity must be provided.
You have the right to request information about your personal data processed by us, to have them corrected or supplemented, to object to their processing or to request their deletion.
Unless you tell us otherwise, we will delete your personal data when the relevant business purpose ceases to apply or when required by the relevant legal regulations on data protection. For example, we will delete data collected for a competition if you have not consented to it being collected, processed and used for other purposes. Where consent has been given, we will delete your data after receiving your request to withdraw consent.
On request, we will block all or part of your personal data. In connection with this arrangement, you will be able to specify the duration of the period during which we are to suspend processing. Insofar as is technically and legally possible, you will have the option of excluding your data from certain uses.
Any request concerning your data collected and processed by us should be sent to the following e-mail address: info@royalp.ch, providing proof of your identity.
Cookies
What are cookies?
Cookies are small text files that are placed on your computer by the websites you visit, so that information about your browsing on our websites can be collected.
We use the term "cookie" to refer to any technology that collects information from your device, in particular about your use of our websites, device identification, IP address and browser type, demographic data or the URL of the page you came from.
We also use web beacons and pixels to enable us to count visitors who have viewed our pages or read our promotional messages. They are not used to access your personal data without your consent.
Why do we use cookies?
Strictly necessary cookies are linked to the proper operation of the website, including the setting of privacy preferences and the storage of shopping cart information until payment.
Functional cookies are set to remember your preferences, including language or login details, and to personalize your experience as a website user.
Statistics cookies are set to enable us to measure the number of visits and map user movements on the website, in order to optimize the user experience - this includes how you accessed the website, which pages you visit, how long you spend there and what you click on.
Marketing cookies track the user across multiple websites and create user profiles for personalized, targeted advertising and other marketing purposes.
Strictly necessary cookies are automatically placed when you visit the website and cannot be deactivated without loss of website functionality. You can set your browser to block these cookies, but this may prevent certain parts of the site from functioning properly. These cookies do not store any personally identifiable information.
When you visit our websites, you may be directed to other websites. These third-party websites may set their own cookies. We have no control over the placement of cookies by third-party websites, even if you have accessed them from our websites.
Update of this declaration
This data protection declaration may be updated, amended, supplemented or revised in whole or in part by us at our sole discretion and without prior notice. By using our website, you agree to any such updates.
Contact
If you would like to receive information about your personal data, notify us of any updates, request the deletion of your personal data or have any other questions about the processing of your personal data, please contact us at the following address:
Chalet RoyAlp Hôtel & Spa
Domaine de Rochegrise 23
1884 Villars-sur-Ollon - Switzerland
E-mail: info@royalp.ch